| CxO SPEAK |
OFFSHORE 101 |
WHITE PAPERS |
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| Dr. Daniel McNicholl is the CIO for General Motors North America, managing a $1.8 billion IT budget, 800 GM IT staff, and another 9,000 contractors at 70 to 80 IT service providers. Dr. McNicholl recently spoke with Surendra Saxena and Rick Denny about the best practices of
GM’s 100% outsourced IT operation, GM’s transition from a single outsourcing vendor in 1996 to the current seventy to eighty providers, and what it will take for those outsourcers to make the cut to the thirty or forty it will work with by 2006. |
Intro to Offshore Outsourcing
First in a series of articles that forms a primer on offshore outsourcing. |
Needs Analysis
This article discusses doing a situation analysis before embarking on an Offshore roller coaster. |
Outsourcing- Business Models
This article discusses business models for Offshore Outsourcing |
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CMM - What is it and how important is it for you
- Surendra Saxena |
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Offshore Outsourcing - Communicating
This article discusses the need to communicate internally and plan change when on the path of a major Offshore outsourcing program |
I'll never get used to the Indian Accent
Craig Storti
Offshore outsourcing has a number of distinct advantages—and a few distinct disadvantages (which typically get a lot less attention). Great talent, english speaking but the accent
is distinctly different - American? British? or just Hinglish? |
| Parmeet Chaddha, ranked among the top 50 IT Executives by InfoWorld in 2001, has served as Senior Vice President of Corio Technologies Division since Jan. 2001. He has more than 14 years of information technology and general management experience in the areas of Enterprise Applications, Internet Infrastructure, Distributed Systems
and Database Management Systems. Corio’s foray into Offshore was well planned with well defined objectives. Corio began by outsourcing to key service providers what was context and after some time set up its own Offshore presence so that it could build what was core to Corio. Surendra Saxena recently talked to Parmeet about Corio’s strategy and experience with Offshore software development. |
Offshore Outsourcing - Building Processes and Identifying Suitable Projects
This article discusses the needs to redesign your development processes to accommodate the effects of distance and time when outsourcing projects
offshore. |
Determining Components of Service Quality - Surendra Saxena |
Offshore Outsourcing- Gathering Data
This article discusses the need to be prepared with enough information on your own performance before setting service levels for your service provider. |
Offshore outsourcing of QA and Maintenance Projects -Surendra Saxena
The role of Metrics in managing service relationships
Surendra Saxena |
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A List of CMM Certified Companies Worldwide |
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Offshore Outsourcing- Implementing Change
This article discusses the need to implement changes in your Organization and infrastructure to make the outsourcing a successful program. |
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| Patrick Yvon is the Senior Director Operations of Wind River a market leader in Real Time Software. Patrick recently talked with Surendra Saxena on the challenges of outsourcing Systems Software and acquiring IP. There are no cooky cutter solutions - it takes an enormous amount of effort to make any outsourcing program successful - even with the best providers. |
Offshore Outsourcing – Building a RFP
This article discusses the building of a RFI / RFP to initiate the process of identifying a suitable Outsourcing partner. |
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Offshore Outsourcing- Vendor Selection
This article discusses the operational, technical, commercial and legal parameters to consider while deciding on an outsourcing partner. |
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| IT Leader Ron Glickman, SVP and CIO of travel retailer DFS, talks about his experience with "Transformational Outsourcing" |
Offshore Outsourcing - Negotiations and Contracts
This article discusses the issues to consider while negotiating with a service provider |
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Offshore Outsourcing- Service Levels
This article discusses the need to set up Service Levels. |
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| Raj Nathan is a Senior Vice President of the IT Solutions group at Sybase Inc. He leads Sybase technology development and research organizations. He is widely appreciated for his technology expertise, pioneering new technologies. Raj also has successfully demonstrated how technology can be developed globally. He manages engineering teams in the US, Canada,
China, Singapore, Europe and India.He leads by personal example and by values that he strongly believes in. In this interview with Surendra Saxena Raj talks about how he built his global engineering organizations and the challenges he overcame. |
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